At True Health MD, we respect your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, protect, and share your information. By using our services, you consent to the practices described in this policy.

1. Data Collection

We collect personal information necessary for providing medical services and effective communication with you. This includes:

• Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth, medical history, and other health-related information.
• Communication Data: Phone numbers, email addresses, and contact preferences for appointment reminders, medical updates, and other related communications.
• Medical Data: Records of diagnoses, treatments, prescriptions, and other healthcare-related data collected during your visits or interactions with True Health MD.

We collect this information through direct interactions (in-person visits, phone calls, emails, or forms) and automated technologies (such as cookies and analytics tools when you use our website).

2. Data Usage

We use your data for the following purposes:

• Medical Treatment and Care: To provide medical services, maintain your medical records, and ensure you receive appropriate treatment.
• Communication with Patients: To send reminders, appointment confirmations, and other necessary healthcare-related updates.
• Communication with Medical Professionals: To coordinate care with other healthcare providers, as needed, for your treatment.
• Compliance with Legal Requirements: To comply with medical regulations and legal obligations, such as reporting and maintaining health records.

We will not use your data for marketing or advertising purposes without your explicit consent.

3. Data Protection

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes:

• Encryption of sensitive data.
• Access Controls to ensure only authorized personnel can access your data.
• Regular Security Audits to assess our data protection practices.

While we make every effort to protect your data, no system is completely secure, and we cannot guarantee 100% security.

4. User Rights

You have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete data.
• Right to Erasure: You may request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations).
• Right to Restrict Processing: You may request to limit the way your data is used, subject to applicable law.
• Right to Object: You may object to certain types of processing, including the use of your data for direct marketing.
• Right to Data Portability: You may request that your data be provided in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

5. Opt-In and Opt-Out Details

• Opt-In: By providing your phone number or email address, you agree to receive communications from us related to your medical care, such as appointment reminders, health updates, and treatment notifications.
• Opt-Out: You may opt-out of receiving non-essential communications at any time by contacting us directly or using the opt-out option in our communications (e.g., unsubscribe links in emails). However, certain communications, such as appointment reminders, are necessary for your healthcare and may not be opt-out eligible.

For SMS communications, you can opt-out by replying “STOP” to any message, and you will no longer receive SMS updates from True Health MD.

6. Contact Information
If you have any questions, concerns, or requests regarding your data or this Privacy Policy, please contact us at:

• True Health MD
• Phone: 818-476-4725
• Email: [email protected]
• Address: 1809 Verdugo Blvd. #260, Glendale, CA, 91208

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of any significant changes through appropriate means, such as posting an updated policy on our website or sending an email.

Please review this policy periodically to stay informed about how we are protecting your information.